Returns & Exchanges
At Lilly's Boutique London, we want you to love your purchase, but if it's not quite right, you can return any unworn items with tags attached within 28 days of delivery. We offer a seamless return process to ensure your shopping experience remains effortless and elegant.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all boutique tags and labels are still securely attached.
Ship It Back
Print your prepaid shipping label from the portal and drop your package off at any authorized London courier point.
Receive Your Refund
Once our quality team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing